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PRIVACY POLICY

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Privacy Policy

Effective 1/1/2023

Our Commitment To Privacy

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

The Information We Collect

This notice applies to all information collected or submitted on the website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:

  • Name
  • Address
  • Email address
  • Phone number
  • Credit/Debit Card Information
  • (etc.)
    • On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient's address. In this circumstance, the types of personal information collected are:

  • Name
  • Address
  • Phone Number
  • (etc.)

    The Way We Use Information

    We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.

    We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

    We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

    We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals.

    Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

    Our Commitment To Data Security

    To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

    Our Commitment To Children's Privacy

    Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.

    How You Can Access Or Correct Your Information

    You can access all your personally identifiable information that we collect online and maintain by emailing us through the Contact Us form on our website. We use this procedure to better safeguard your information.

    You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error.

    To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

    How To Contact Us

    Should you have other questions or concerns about these privacy policies, please call us.

    SMS Privacy Statement


    SMS Privacy Policy

    Carmine's Import Service also known as 'Carmine's' is committed to protecting your privacy. This Privacy Policy (the "Policy") governs how we treat the Personal Information that we collect and receive from you in connection with your use of the SMS Service ("Service"), which we make available to you through a third-party service provider. This Policy is incorporated into the Terms of Service.

    By using the Service, you agree to the terms of this Policy. Carmine's reserves the right, in its sole discretion, to modify or change this Policy at any time with or without prior notice to you. The date of the last update will be posted at the top of this Policy for your convenience. This Policy, and any changes, are effective as soon as posted. Your continued use of the Service following the posting of any changes to the Policy constitutes your full acceptance of those changes.

    "Personal Information" is information that individually identifies you, such as your mobile phone number or user/screen name, as well as any Personal Information that you choose to include in messages you send through the Service.

    What Personal Information is collected about you

    Through the use of the Service, Carmine's will receive the following information from our third party service provider: your mobile phone number when you send a text message to us, the text of messages that you send to other users of the Service, any user or screen name that you select in connection with the Service, as well as any comments or feedback regarding the Service that you send to us.

    How Carmine's uses Personal Information about you

    We use Personal Information to (a) provide you with the Service, (b) process and respond to inquiries, (c) improve the Service, (d) if necessary, contact you with important announcements or messages about your service.

    Each message that you send through the SMS Service (either to us or to other users of the Service) is stored on our servers. We retain these messages on our servers. Carmine's utilizes servers and services owned by third parties.

    Disclosure of your information

    We will not rent or sell your Personal Information to other companies or individuals, unless we have your consent. We may use or disclose such information in any of the following limited circumstances:

  • We have your consent.

  • We need to enforce our Terms of Service.

  • We provide such information to trusted businesses or persons for the sole purpose of processing Personal Information on our behalf. When this is done, it is subject to agreements that oblige those parties to process such information only on our instructions and in compliance with this Policy and appropriate confidentiality and security measures. If the third party fails to comply with our terms, Carmine's is not accountable in any way for any liability or reimbursement.

  • We provide such information to third parties who have entered into non-disclosure agreements with us.

  • We provide such information to a company controlled by, or under common control with, Carmine's for any purpose permitted by this Policy.

  • We respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights, or the legal rights of others, or defend against legal claims.

  • We believe it is necessary to share Personal Information to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of Carmine's Terms of Service, or as otherwise required by law.

  • We transfer Personal Information about you if Carmine's is, or its assets are, acquired by or merged with another company.

    • We may share aggregated information with others without further notice. An example of this would be the number of people who used the Service in a given month or the total number of texts sent in a given week.

    Security

    Carmine's takes precautions to ensure the security of your Personal Information, including ensuring that our third party service providers protect the security of your Personal Information. However, we cannot guarantee that hackers or unauthorized personnel will not gain access to your Personal Information despite our efforts. You should note that in using the Service, your information will travel through third party infrastructures which are not under our control (such as a third party SMS delivery platform or your carrier network).

    We cannot protect, nor does this Policy apply to, any information that you transmit to other users. You should never transmit personal or identifying information to other users.

    Opting in

    A mobile user might opt-in by:

  • Entering a phone number online

  • Replying YES to a text message

  • Filling out a paper form that includes their phone number, or

  • Signing up at a point-of-sale location.

    • Opting out

    Carmine's and its third-party service provider gives you the ability to opt out of the Service for any reason. You can opt out by texting "STOP" to any SMS Carmine's sends you.

    We reserve the right to send you certain communications relating to the Service, such as announcements and administrative messages, without offering you the opportunity to opt-out of receiving them.

    Intended audience

    Carmine's requires that users of the SMS service be limited to US residents only.

    Questions or concerns?

    If you have any additional questions regarding this Policy, please feel free to contact us any time by replying "HELP" to any text message. ___________________________________________________________________________________________________________________________

    SMS Terms of Service

    Use of the Carmine's text message-based services (the "Service") is subject to the following Terms of Service. These terms constitute a legal agreement (the "Agreement"). Please read them carefully.

  • Carmine's will send you a text message after you consent over the phone to opt-in to SMS services if you have not already. Reply STOP at any time to not receive anymore text messages. Reply YES if it is ok for us to text message you.

  • You can cancel the Service at any time. Just text "STOP". After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time, and we will start sending SMS messages to you again.

  • If at any time you forget what keywords are supported, just text "HELP". After you send the SMS message "HELP" to us, we will respond with instructions on how to use our Service as well as how to unsubscribe.

  • As always, message and data rates may apply for any messages sent to you from us and to us from you, and Carmine's is not liable for the cost of any such messages. You will receive recurring messages. If you have any questions about your text plan or data plan, it is best to contact your wireless provider. For all questions about the Service provided, you can send an email to info@carminesimport.com

  • You understand that anyone with access to your mobile phone may be able to view the messages you receive when using the Service, and you agree that Carmine's will not be liable to you if this occurs.

  • You understand that you are not required to consent to the Service to receive any other services from Carmine's.

  • By agreeing to these Terms of Service and providing us with your mobile phone number when you opt in to the Service, you authorize Carmine's to contact you by text message at your mobile phone number using an automatic telephone dialing system or device, or any other computer assisted technology as applicable.

    • If you have any questions regarding privacy, please read our Privacy Policy.

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    Reviews

    , 11/08/2024

    I needed my Tesla to be looked at for a squeaky noise. Tesla service center did not have an appointment for at least 41 days Max at Carmines was able to get me scheduled within a day or two. Drop off was easy and they even given me a ride back. However I did not go through getting the car fixed as the estimate was almost 8 times more than what Tesla quoted. I was willing to pay a little more but not that much. I decided instead to wait it out for the Tesla service appt. Max was very professional about my decision. All in all great experience. I will go back if the price was right.

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