Transparent Policies

Warranty/Disclaimer: I authorize the repair work on this invoice to be done with necessary material and grant Carmine’s Import Service (“Carmine”) and employee’s permission to operate my vehicle on streets, highways or elsewhere for the purpose of testing and inspection. An express mechanics lien is hereby acknowledged on the vehicle to secure charges for repairs. If my repairs exceeded $350.00, I should have been given and have signed a repair order or estimate and know that my Limited Nationwide Warranty on parts and labor for most repairs is the earlier of 3 Years or 36,000 miles, whichever occurs first which began October, 2013 so long as my vehicle is serviced in accordance with the Carmine maintenance schedule or approved by management. Failure to follow the service schedule may void any Warranty expressed in this document. Ask about our 4 year, 50,000 mile warranty when you follow our comprehensive maintenance schedule without missing one service. There is no reimbursement for repairs made at another shop due to a failure part installed by Carmine. Towing is NOT included for any failure to a repair we have made outside a 25 mile radius of Carmine. By signing the front, I acknowledge receiving the brochure and accept full responsibility for any service and repairs my vehicle may need. Customer also understands that while their vehicle is in for service or repair, Carmine is not responsible for any acts of God beyond our control including but not limited to items breaking during your visit due to old age, sudden warning lights during a test drive, flat tires, electrical malfunction, engine malfunction that is not Carmine’s fault. However, Carmine backs up the quality of work and assures the customer that their vehicle will be serviced to the highest quality of standards. No warranty is provided on customer supplied parts if they are considered for installation. No warranty is provided on tires other than the warranty of the tire manufacturer which requires proper tire rotations and documentation which can be found on the manufacturers’ website or provided by Carmine upon request. The tire suppliers are not responsible for tire wear from suspension issues, incorrect wheel alignment or failure to rotate tires or check air pressure. No warranty applies on wear/service items, used parts (unless expressed in writing), or failure on any part due to customer abuse, lack of maintenance, or neglect even if under the warranty period as determined by Carmine. Brake pad and rotor squeak/squeal is only covered for the first 90 days on non-performance models. No warranty is provided on transmission failure after a transmission service. There is also no warranty on performance parts or track car repairs. Customer responsible for any balance that a 3rd party warranty doesn’t cover. Engine or other part failure or other failures resulting from pre-existing conditions or customer negligence such as engine oil sludge from extended oil services or continuing to drive vehicles with warning lights or low fluids are not covered. Any fuel or exhaust system component installed requires the use of a Carmine’s approved ethanol fighting agent every 5k miles to maintain the warranty on that part. Warranty on commercial vehicles is limited to 30 days. Warranty repairs of any kind must be performed in our shop & cannot exceed the original cost of the repair unless approved by and utilizing the Nationwide Limited Warranty through the 3rd party provider. Parts must also be available in order to issue the warranty. Warranty on all vehicles is subject to parts availability. If parts are no longer available there will be no warranty. Some vehicles prior to 1996 may not be eligible for the full warranty. Carmine’s Import Service is not responsible for failure of parts on your vehicle due to age or damage from a repair not performed at our shop or any acts of god beyond our control. New Engine/Transmissions are only covered up to 2 years or 24,000 miles and proof of service history must be produced if not performed at our shop. Internal engine repairs, cylinder head gaskets, timing cover gaskets may not carry our Nationwide Warranty and may be only eligible for a 1 year, 12k mile warranty. Control module failure during programming not covered and is the responsibility of the customer to purchase a new module. Ethanol treatments must be purchased from us and installed every 5k miles to validate ANY warranties on fuel system components. All warranties are non-transferable, and a copy of this invoice is required for warranty service. Contact our staff for details. By paying for this invoice, you accept the terms and conditions stated above. If you have a 3rd party warranty, you understand that the company providing that service to you may not cover 100% of the total invoice and you will be responsible for the balance before picking your vehicle up. Restrictions apply. This document is subject to change without notice. See shop representative for details.

Payment options: Cash, Cashier’s Check Only, Bosch Credit, CarCareOne Credit, Visa, Mastercard, American Express, and Discover are all accepted forms of payment. If payment is not made within 3 days after notice by electronic or phone communication a $50.00 late fee will be added to invoice, after 5 days a late penalty charge of 3.00% of all amounts billed excluding local taxes will be assessed unless prior arrangements have been made with management. If the customer has not paid within 7 days of completion of the vehicle, Carmine reserves the right to file for a lien of said vehicle. Customers will be responsible for any fees such as interest and storage charges associated with violating the payment policy. Any vehicle which remains unclaimed after 30 days may be sold by Carmine within accordance of state law. We also reserve the right after 5 days to charge $30.00 per day in storage fees for each day the car is on our property after the completion of work and notification to the customer that work has been completed.*****(More in detail if you scroll down about your car being your responsibility and a detailed payment policy)*****

Recycled Parts Warranty/Disclaimer: If you have chosen a recycled part (used part) of any kind for your vehicle there is no warranty unless otherwise stated on your invoice. If there is a warranty stated on your invoice, it is a limited warranty and will cover only a total failure of the particular used part. The warranty will not cover any peripheral damage caused by the used part. The labor on that part is not covered. If you purchased a used engine or transmission, only an internal lubricated engine failure is covered under any limited warranty. Oil leaks, coolant leaks, accessory parts attached to that engine, ignition system components and other added components are not covered on a used engine installation. We strongly suggest you purchase any recommended items during the installation to avoid any possible failures after the job is completed. To obtain a full warranty on your purchase, a new or remanufactured engine or transmission would have to be purchased.

Except as otherwise specifically provided herein, Carmine’s expressly disclaims any and all warranties or representations (whether express or implied, oral or written) with respect to its service or parts provided including any implied or express warranty of merchantability or fitness for a particular purpose, whether alleged to arise by law, by reason of custom or usage in the trade, or by course of dealing.

Payment Policy

To our valued customers,

Effective May 1st, 2019

Payment for all services is due upon completion of diagnostic assessment, and/or service/repair. Carmine’s Import Service accepts cash and/or credit. If your account is past due, you may be required to provide a cashiers check or money order and not be permitted to use a credit card to settle your account at the discretion of management and you may be required to sign a delinquent past due account waiver.

Your account/repair order is considered past due 3 days after notice of completion unless prior arrangements have been made in writing via text or email and approved by management. Customers are notified by phone, text, or email or by all 3 that their account is due or past due. If payment in full has not been made after 3 days after notice, a $50.00 late fee will be added to the invoice. After 5 days a late penalty charge of 3.0% interest will be assessed and accrued daily of all amounts billed excluding sales tax. We also reserve the right after 5 days to charge $30.00 per day in storage fees for each day the car is on our property after the completion of work and notification to the customer that work has been completed. These fees including storage are non-negotiable and the customers responsibility unless special arrangements have been made prior. The customer’s vehicle will not be returned to them until full payment is received including any fees.

If the customer has not paid after 7 days after service completion, our corporation reserves the right to begin to enforce our mechanics lien against the vehicle which was established when the vehicle was dropped off per the state of North Carolina. We will notify the State of North Carolina that the vehicle was left unpaid and the state will send you and any lien holders if applicable a letter that the vehicle is in jeopardy of being sold for the invoice amount including all storage fees and late fees. After 30 days have passed and all lien papers are filed and completed, the vehicle is therefore considered unclaimed and will be sold without hesitation in an attempt to settle your debt.

Thank you for your understanding our payment policy

To learn more, view our Vehicle Ownership & Responsibility page here.

Car Service Made Simple ®