2008 – Carmine’s Import Service opens during the biggest economic downturn since the great depression.
2009 – Carmine’s becomes part of the Bosch Service Network and starts a free loaner car program. Launch of Facebook social media. Launch of automated customer service reminders via postcard. Carmine launches digital signature approval on auto repair estimates before work is performed.
2010 – Carmine’s moves to a larger location just next door to the property they started in. Launch of automated email and text reminders to include service appointments, services overdue, and scheduled maintenance. 0% financing added for qualified customers.
2011 – Carmine’s becomes a member of ATi and enhances their workflow systems and processes. Another lift is added.
2013 – Carmine’s rents back the original location they started in due to a lack of parking and storage space. Carmine’s joins ATi. They also adopt digital vehicle inspections so they can email and text customers reports with pictures of courtesy check findings. (other shops are just now getting on board with this) Carmine’s becomes an Authorized DINAN dealer.
2015 – Carmine’s secures funding and acquires both properties they were renting to secure their location and future of their company and employees. Carmine’s becomes a Certified RepairPal Topshop. Carmine’s introduces a 3-year warranty with the 4 year/50k mile option. Carmine’s becomes a Certified Escort Radar systems dealer.
2016 – Introduction of digital workflow in shop increasing productivity, reducing paper consumption, and contributing to the digital automotive world in a big way paving the way for workflow companies to enhance their products beyond their dreams through proprietary internal systems and processes. Specialty wheel alignments added to the services offered. Carmine’s adds more original factory tooling and computer systems to staffs arsenal.
2017 – Voted Top 50 Automotive Shops in the country. ASE Blue Seal status. Carmine acquires I-40 Billboard at Guilford College Rd. Carmine purchases a BMW i3 electric car for staff training purposes.
2018 – Carmine acquires #81 BimmerWorld F30 IMSA ST championship-winning race car to continue driver’s education with Chin Track Days, BMW CCA, and the Porsche Club of America. This car also teaches staff more about performance and how to guide performance-oriented customers with decisions they make. Carmine’s adds enclosed vehicle transport as a service to their customers. Carmine’s develops a special program for Cone Health employees for service and repairs. Carmine’s voted business of the month by Kernersville Chamber of Commerce.
2019 – Carmine’s takes November cover in Kernersville News magazine as revolutionary auto care. Carmine’s becomes and Ohlins Advanced Suspension technology Authorized dealer and a RaceChip dealer. Carmine’s donates a retired loaner car – Volvo to Wheels For Hope. Carmine adds/replaces loaners to have a fleet of 10 free courtesy cars for their customers. Carmine purchases BMW i8 Hybrid to keep staff ahead of the curve with cutting edge technology. Carmine’s team up with Ohlins and other sponsors to wrap the BMW race car in pink for Breast Cancer Awareness month. Carmine’s adds vehicle detail and restoration services.
2020 – Carmine’s adds a significant amount of special equipment and knowledge base for the service team to better serve customers and stay ahead of the curve. Additionally, Carmine’s Import Service strategically works through, as an essential business, the biggest economic downturn since 2008 with unemployment at almost 14% within a 30 day period and one of the largest Pandemics with over 2M cases as of April 20th worldwide, Coronavirus, in over 100 years. Implementing new cleaning processes, ramping up customer concierge services by 80%, and adding TextPay for customers to easily finalize their repair order and following social distancing guidelines from the CDC. During all of this, we managed to assist senior citizens with grocery and pharmacy pickup, recommended by Jennifer, part of our web team. Carmine’s revises logo and signage for a more simple appearance and adds the BMW i8 to the building illuminated signage to replace the BMW F30.
2021 – Carmine’s makes a decision and drops Facebook, Instagram, &Twitter. We focus on finishing building #3 to secure the opportunities to take in Sprinter vans with our higher ceilings and other larger vehicles. Carmine’s implements an ALL mask policy in early 2021 and also deploys an over the intranet automatic employee temperature tracker for employees with profiles and mask checking. Carmine’s updates their internal network to meet 2025+ standards with 5G cell backup and state-of-the-art security. Delivery of a 2021 Model Y is in route for research and development. While we do not promote EVs at this time, we will embrace the customers who have them and offer them better service by better understanding the ones who drive them. This has always been Carmine’s edge. He owns the cars customers drive. Other shops don’t. We still retain a BMW i3 EV and will continue to monitor this sector through 2025 closely. Internal combustion is still the recommended form of transportation due to battery degradation and lack of charging infrastructure combine with lame EPA range claims.